We are happy to hear from you and encourage you to call us at (877) 561-0061 or email us at customerservice@porselene.com, if your questions cannot be answered by the FAQ (Frequently Asked Questions) below:
Q. Are the products in the Caviar Collection for oily or dry skin type?
A. The products are designed for all skin types. The concentrate is a highly concentrated serum. It is oil-free and contains hydrating agents to penetrate rapidly into the skin and deeply moisturize without clogging the pores. The mask and the emulsion both contain only natural oils from select plant extracts that absorb instantly into the skin to moisturize the skin without oily residue.
Q. Can I use Porselene Caviar Product with other anti-aging products?
A. Certainly. Porselene Caviar products are created as a stand-alone system or can be used in conjunction with other cosmetics. The products in this collection actually enhance the overall skin health and condition and will create an optimal environment for product performance.
Q. What makes Porselene Skin Lightening Products different from other skin lightening Products?
A. While most skin lightening products focus on just lightening the skin with single actives, Porselene Skin Lightening Collection uses multiple advanced and highly effective complexes carefully selected and blended to target melanin production at various stages while delivering multi-faceted benefits to restore skin to optimum wellness and beauty. The skin is lightened but also enriched to further improve the overall skin condition and health. Porselene Skin Lightening Collection uses the safest and highest quality ingredients with proven effectiveness to ensure product efficacy. The use of our patented nanotechnology delivery system also ensures optimal absorption of select ingredient to target cells for maximum product performance. The products are very light- textured and absorb instantly into the skin to soften and moisturize without leaving any pore-clogging oily residues. At Porselene, we understand the need for safety, for that reason, all products are hydroquinone free.
Q. What is Liposome Encapsulated Technology?
A. It is a system used to protect certain actives from oxidation before they reach target skin cells. Vitamin C, for example, is a very unstable molecule and immediately loses up to 85% of its potency once air and water molecules penetrate. However, with this technology Vitamin C is delivered to the skin with little or no oxidation and is kept stable and alive for up to 12 hours while you sleep, for maximum product performance. This technology also allows the actives to be gradually released into skin, thus delivering sustained actions and as needed by the skin.
Q. How do I use all the different products in the Skin Lightening Collection?
A. We have strived to create different products to address different concerns commonly encountered by customers with skin pigmentation problems. The products in this collection not only lighten the skin but address such other concerns.
1. Use Optimal Skin Lightening and Blemish Clearing Gel during the day to lighten, clear and discourage appearances of blemishes, and to provide your skin with an all-day fresh and shine-free complexion;
2. Use the Advanced Skin Lightening Night Cream at night to lighten and repair your skin while you sleep;
3. Use the Intense Complexion Renewing Peel Essence to exfoliate and remove old, dead and pigmented skin cells. This reveals fresher and brighter skin at the same time enhances performance of other Porselene skin lightening products. This product contains Alpha-Arbutin, a powerful pigment-reducing agent, in very high concentration to rapidly reduce pigmentation and even out skin discoloration. Also contains a powerful cocktail of plant extracts and antioxidants to protect skin and slow down the aging process.
4. Use the Skin Lightening and Firming Body Lotion for an all over the body lightening, softening, conditioning and firming actions.
Q. Do I really need a separate product for day and night?
A. Our Night Cream is fortified with vitamins to repair your skin while you sleep at night. Our day gel, on the hand, contains actives to fight and clear blemishes while providing an all-day fresh and matte appearance.
Q. When should I see results from using Porselene Skin Lightening Products?
A. Normal skin will start showing subtle changes within 2 weeks (i.e. softer and smoother skin with a slight glow) with noticeable skin lightening in six to eight weeks. Result will vary from person to person. Be patient, the end result is worth the wait. The use of the Intense Complexion Renewing Peel Essence, however, will boost the performances of other Porselene skin lightening products for a much more rapid result. With most people, the use of the Intense Complexion Renewing Peel Essence with other Porselene skin lightening products will yield visible skin lightening results in as little as 2 weeks.
Q. Are the skin lightening products for sensitive skin?
A. Even though our ingredients are generally tolerated by most individual, everyone’s skin is different. The exfoliating properties of the products in this collection may cause subtle peeling during the first few days of use. Individuals with extremely sensitive skin are encouraged to do a patch test especially before using the Intense Complexion Renewing Peel Essence.
Q. Should I be concerned with breakouts, as I have experienced breakouts by using other skin lightening products?
A. The face products in this collection are all oil-free and are extremely light in texture. They absorb rapidly into the skin to hydrate the skin without clogging the pores. Special ingredients are particularly utilized that impede breakouts and aid in clearing existing blemishes.
Q. Do I have to always use Porselene or can I stop once my skin has improved?
A. You need to use Porselene skincare daily, as recommended, in order to maintain the awesome benefits. Like taking a vitamin, Porselene works as long as you use it.
Q. Are these products tested on animals?
A. No, they were tested only on volunteer humans.
Q. Where are Porselene Products sold?
A. You may place an order through our website at anytime. Alternatively, you can call our customer service to order by phone. Porselene products are also available through select spas, estheticians and select retailers. If unsure of a retailer please call our customer service number to verify.
Q. Is it safe to order online?
A. All pages where you provide personal credit card information use Secure Server Software (SSL) encryption technology. SSL is the industry standard and among the best software available today for secure transaction. Your credit card will only be charged when you confirm your transaction through the checkout process. We do not keep credit card information on file. For more information on how your personal information is handled, please read our terms and conditions for our security policy.
Q. Can I return the product for a refund?
A. We will issue full refund less shipping charges, please read our terms and conditions for our return policy.
877-561-0061