Terms and Conditions
By visiting this site, you agree to accept these terms and conditions. Porselene Skin Care, LLC reserves the right to make changes to this site and to these terms from time to time without prior notice. When we make changes, we will publish them here. Please read the below terms carefully.
(1) GENERAL POLICY
Copyrights and Trademarks
All of the names, logos, trademarks, images, illustrations, designs, icons, photographs and written materials that appear on our web site are owned or controlled by or licensed to Porselene Skin Care, LLC. These materials are subject to copyright and trademark laws and the unauthorized use or reproduction of these materials is a violation of law. You may download or copy the materials on this site but only for your own personal use. Otherwise, you may not reproduce, publish, transmit or make any commercial use of the material on this site.
Communications
Any communications or materials you send to this web site by electronic mail or other means will be treated as non-proprietary and non-confidential. Porselene Skin Care, LLC is free to publish, display, post, distribute and otherwise use any ideas, suggestions, concepts, designs, know-how and other information contained in such communications or material for any purpose, including, but not limited to, developing, manufacturing, advertising and marketing Porselene and its products.
This web site is intended for informational and entertainment purposes only. It is not intended to provide medical information or advice. Porselene uses reasonable efforts to include only accurate and up-to-date information on this web site; however, Porselene makes no representations or warranties concerning such information and assumes no liability for errors or omissions therein.
Products Availability and Display Appearance
Display of an item on this site is not a guarantee that the item is currently in stock or that it will be available when you visit our site at a later date. If you have any questions about the availability of a particular item, please contact our customer service department. We will make every effort to assist you. The prices quoted are in U.S. dollars and are subject to change. Purchase requests to addresses outside of the United States may be subject to extra shipping charges. Our products are renowned for the appearance, beauty and design of our packaging. However, the exact appearance of each product on your video display terminal (VDT) will depend upon the quality of your VDT.
Distribution of Porselene Products
To help ensure quality control, Porselene products are distributed and sold exclusively by authorized distributors and retailers. If you obtain our products from any source other than an authorized distributor or retailer, you do so at your own risk and any Porselene guarantee may be voided. If you have any doubt about whether a particular retailer or distributor is authorized to sell our products, please contact us at sales@porselene.com.
Indemnification
You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable attorneys' fees, resulting from any third party claim, action, or demand resulting from your use of porselene.com. You also agree to indemnify us for any loss, damages, or costs, including reasonable attorneys' fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.
Applicable Law
This site is created and controlled by Porselene Skin Care LLC, in the State of Texas, USA. As such, the laws of the State of Texas will govern these terms and conditions, without giving effect to any principles of conflicts of laws. We reserve the right to make changes to our site and these terms and conditions at any time.
(2) PRIVACY POLICY
When you provide us with information through Porselene.com, we respect your privacy. We are committed to ensuring our customers’ privacy. Our Privacy Policy describes the information we collect when you visit our site, as well as why and how we use it. It is important for you to understand what information we collect about you during your visit and what we do with that information. Please note that this Privacy Policy governs only information provided to porselene.com and communications directly from Porselene.com. It does not govern any other information or communications that may reference Porselene. We have taken great measures to ensure that your visit to Porselene.com is an excellent one and that your privacy is constantly respected. If you have any questions, comments or concerns about the Site's privacy practices, please contact us.
Collection of Information and Use of Collected Information
When you make a purchase from Porselene.com, we collect your name, billing address, shipping address, telephone number, e-mail address and credit card information. When you fill out a survey, participate in a contest, sign up for information or ask to be added to our mailing list online, we collect your name, e-mail address, postal address, phone number and birth month. In addition, we may maintain a record of your purchases from Porselene.com.
When you make a purchase from Porselene.com, we use the information that you provide to process your order and to answer questions about the status of your order. In addition, we may use information about your product interests to help us improve our online store and your shopping experience. When you fill out a survey online, we use the information that you provide to learn more about our customers and their preferences and to help us improve our online store and your shopping experience.
When you participate in a contest, sweepstakes or promotion online, we (and other participating companies, if any) may use the information that you provide for such purposes as forwarding information to you about the program and notifying winners, even if you have chosen not to receive e-mail or mail from Porselene prior to participating in the contest, sweepstakes or promotion. You may choose not to participate in contests, sweepstakes and promotions if you do not wish to receive information from Porselene.comor other participating companies. When you request that your name be added to our mailing list, we use the information that you provide to send you emails and mailings about our products, services and promotions.
Porselene.com is considered to be a general audience website and is not to be used by children. Porselene does not intend to collect Personal Information from individuals under the age of thirteen. If you are the parent or guardian of a child who has provided personal information to us, please inform us as provided under the Section "Managing Your Information" below, and we will delete that Personal Information.
Disclosure of Information to Third Parties.
Porselene.com does not sell or rent any personal information about our customers to any third party. We may, however, share the name, address and/or e-mail address of our customers who have chosen to participate in a contest, sweepstakes, promotion or survey with reputable third parties for the purpose of executing the program. Those third parties may provide services such as mailing information about the contest, sweepstakes, promotion or survey, managing customer information, providing customer service, fulfilling promotional obligations and notifying winners. We do not authorize those third parties to make any other use of your information or to send you unsolicited mail.
We may also share the name, address and/or e-mail address of our customers who have requested that their names be added to our mailing list with reputable third parties for the purpose of executing our mailing list program. Those third parties may provide services such as mailing information about our products and promotions, managing customer information, providing customer service and conducting market research. We do not authorize those third parties to make any other use of your information or to send you unsolicited mail. In addition, with your prior consent, we may share names and addresses from our mailing list with carefully chosen marketing partners. We may also share aggregated statistical or demographic information with third parties in a manner that does not reveal our customers’ personal identity.
For fraud protection and compliance with law, we may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.
We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and e-mail service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.
If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.
As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.
If you would prefer not to receive our emails and/or mailings, please follow the removal instructions at the bottom of the next email that you receive from Porselene.com. You may also contact us as follows:
By Email: porselene@porselene.com
By Phone: 1 877-561-0061
Fax: 1-281-561-6104
By Mail: Customer Service; 12000 Wilcrest Drive Suite # 202, Houston, Texas 77031
Please include your name and address as it appears on the email or postal mail you received from us and indicate ‘Do not contact me by mail or email. Please note that if you make subsequent purchases from our website, we will confirm your order by email, and we may need to contact you by phone, email or postal mail with other questions regarding your order.
IP addresses, Cookies, Pixels and Tracking Technology
A cookie is a piece of data that enables us to track and target your preferences. We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience and your use of our Site. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. We may use flash cookies to personalize your experience. You can have your browser and/or plugs to your browser, such as flash, notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. We may also use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.
When you visit this Site or view one of our e-mails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of e-mail your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.
(3) SECURITY
We implement various security measures in accordance with industry standards to protect the security of your personal information both online and offline. If you have any questions about security at the Site, you can e-mail us. We use SSL (Secure Sockets Layer) technology to keep your online order information safe. SSL technology encrypts your credit card number, order information and personal information before it is transmitted to help protect it from being decoded by anyone other than porselene.com. While we implement the above security measures to protect your information, you should be aware that no data transmitted over the internet can be guaranteed to be 100% secure.
- For quality control assurance, contact Porselene Customer Service to discuss concerns and to obtain a return authorization number. All returns must be in original package
- Returns must be made within 10 days of purchase and credit, exchanges or refund will be processed within 7 days of receipt of item. Shipping charges are not refundable
- For questions on returns contact us at (877) 561-0061 or via email at customerservice@porselene.com
- Please send all returns to:
12000 Wilcrest Drive Suite # 202
Houston, Texas 77031
Please note that we cannot accept liability for returned items lost in transit, for that reason we urge that all returns be made through certifiable means. These policy is only applicable to all online purchases from this site
Disclaimer
PORSELENE SKIN CARE, LLC MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT OR MATERIALS INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY LAW, PORSELENE SKIN CARE, LLC DISCLAIMS AND WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.
877-561-0061